Internet Assistance

The Public Service Commission of Wisconsin has recently announced the following resources to help people connect to internet and phone services:

 

  • Internet and Phone Helpline (608-267-3595 / Monday through Friday from 7:45 am – 4:30 pm): A helpline for people who need help locating phone or internet service, a Consumer Affairs staff person will walk through internet and phone service options, share any discount information, and provide information about Lifeline eligibility and enrollment.

 

  • Emergency Internet Resources Website (https://psc.wi.gov/Pages/Programs/BroadbandEmergencyInternetResources.aspx): Many internet service providers are offering low-cost, discounted, and free access options in response to the COVID-19 health emergency. The geography served, eligibility for offers, type of discount, and length of time varies. This website compiles the information the Commission currently has.

 

  • Open Wi-Fi tool for Drive-Up Internet (https://maps.psc.wi.gov/apps/PublicWiFiLocations/): An online tool that can assist users in finding free-to-use public broadband locations in their area. These are emergency internet locations for residents who do not have access to the internet at home. The buildings are closed, but the Wi-Fi connections remain accessible.
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