Internet Assistance

The Public Service Commission of Wisconsin has recently announced the following resources to help people connect to internet and phone services:

  • Internet and Phone Helpline (608-267-3595 / Monday through Friday from 7:45 am – 4:30 pm): A helpline for people who need help locating phone or internet service, a Consumer Affairs staff person will walk through internet and phone service options, share any discount information, and provide information about Lifeline eligibility and enrollment.
  • The Affordable Connectivity Program (https://www.fcc.gov/acp#msdynttrid=stHY7gKEUYjj34TzUOcqXlunCLooboANYnYxlePnu2Iis an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more. The benefit provides a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
  • Emergency Internet Resources Website (https://psc.wi.gov/Pages/Programs/BroadbandEmergencyInternetResources.aspx): Many internet service providers are offering low-cost, discounted, and free access options in response to the COVID-19 health emergency. The geography served, eligibility for offers, type of discount, and length of time varies. This website compiles the information the Commission currently has.
  • Open Wi-Fi tool for Drive-Up Internet (https://maps.psc.wi.gov/apps/PublicWiFiLocations/): An online tool that can assist users in finding free-to-use public broadband locations in their area. These are emergency internet locations for residents who do not have access to the internet at home. The buildings are closed, but the Wi-Fi connections remain accessible.
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